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Bubba Tia Team HandbookRev 1.0 · Effective Jan 1, 2026 · Design sample

TEAM HANDBOOK · 2026

Welcome to the Bubba Tia team.

Good drinks, happier days. Everything you need for great shifts, happy guests, and a team that has your back.

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A NOTE FROM THE BUBBA TIA FAMILY

We make bubble tea that adds a little extra joy to someone's day. That starts with you.

Bubba Tia is named after our two cats. Bubba is the playful one, all energy and cuddles. Tia was the calm one, gentle and wise. We hope you bring a little of both to every shift.

This handbook explains how we work, what you can expect from us, and what we expect from each other. If anything is unclear, ask. Every question is a good one here.

With love, the Bubba Tia family

WHAT WE STAND FOR

Thoughtfully crafted, in every detail.

  • Quality ingredientsReal teas and real ingredients, measured every time, never guessed.
  • Made with careEvery cup balanced just right, like it's for someone we love.
  • A little extra joyA warm hello, a name called with a smile. It all counts.
  • Leave it cleanerEvery station, every shift, for the next person.

GETTING STARTED

Your first week, day by day.

  1. Day 1Meet the teamTour, uniform, and a drink of your choice on us. You shadow your trainer all shift.
  2. Day 2Tea and toppingsBrewing times, cooking pearls, and how we store everything.
  3. Day 3The barMake our signature drinks with your trainer beside you.
  4. Day 4The counterTaking orders, the till, and answering allergy questions.
  5. Day 5Your first solo hourYour trainer steps back and cheers you on. Snacks are on us.

GETTING STARTED

Making a great cup, every time.

01 · Brew

Tea steeps on the timer. Taste the first cup of every batch.

02 · Shake

Ten firm shakes with ice, so every sip tastes the same.

03 · Pearls

One scoop of warm pearls at the bottom, before the tea.

04 · Seal

Seal, wipe the cup, and call the name with a smile.

The pearl rule. Pearls are cooked every 2 hours and never served after 4. Set the timer the moment they come off the stove.

HOW WE WORK · POLICY SUMMARY

Shifts and breaks.

You can't pour from an empty cup. Take your breaks, and plan swaps early.

30 minmeal break when you work more than 5 hours in a row.
48 hrsnotice to swap a shift with a teammate.
2 drinkson us every shift, any size.

Swapping a shift? Post it in the team chat, then let your shift lead know who is covering.

HOW WE WORK · POLICY SUMMARY

Food safety and allergies.

Guests trust us with what they drink. These four habits keep that trust.

  • Wash for 20 secondsAt the start of every shift, after breaks, and after touching your phone.

  • Label everythingEvery container gets the item, the time it was made, and your initials.

  • Separate scoopsDairy free and nut free drinks use the purple scoops, every time.

  • Check the fridgeLog the temperature every 4 hours on the sheet by the door.

HOW WE WORK

When a guest is upset, remember LAST.

LListenLet them finish. Nod. Don't argue.
AApologize“I'm sorry that happened.” Mean it.
SSolveRemake it, or offer a new drink. You never need to ask first.
TThankThank them for telling you. It helps us get better.

If you ever feel unsafe, step back and get your shift lead. You never have to handle it alone.

GROWING WITH US

Perks, and where you can go next.

  • 2 free drinksevery shift
  • 50% offfor you on days off
  • Birthday drinkplus the day off if you want it
  • Paid trainingfor every new skill
  1. TraineeWeeks 1 to 4
  2. BaristaSigned off on every drink
  3. Shift leadAfter 6 months, with training
  4. Store leadRun your own shop

THE LAST PAGE

You made it to the end.

I've read the Bubba Tia Team Handbook, Rev 1.0, and I know who to ask when I have questions.

Bubba Tia is a concept brand by Frayora, and everything in this handbook is sample content. Designed by Frayora to show what your team's handbook could look like.